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Customer support

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Customer support

CPM offers its clients support both in the Oracle Primavera and FrontRange GoldMine software solutions use, and in the process of acquiring PMI certification (PMP® and CAPM® ) issued by an international association of project managers, ProjectManagement Institute (PMI).

Our team of experienced technical support professionals monitors and analizes your specific problems and requirements, and quickly and effectively resolves any difficulty you can encounter while working with Oracle Primavera and FrontRange GoldMine. CPM customer technical support is available as direct support in your company, support by phone, advisory meetings, and 24 hour CPM  Knowledge Base access.

When it comes to obtaining the PMP®  and CAPM®  certificates, CPM helps its  clients at every stage necessary for the certification – from provision of training required for certification through membership in the PMI and the exam aplication, mentoring sessions and preparatory course that are conducted by experienced certified consultant, to provision of training necessary for certification maintenance.

FREQUENTLY ASKED QUESTIONS

1. How to install Oracle Primavera software?
Installation and implementation of Oracle Primavera software should be performed with the assistance of Oracle Consulting Services or a certified Oracle partner.
2. My maintenance for Primavera licenses expired and I have a problem with my computer and need to reinstall software, but I do not want to renew technical support for the next year?
CPM recommends to all its software clients to renew the support every year, however, support can also be calculate by the hours spent in resolving the problem.
3. Who uses GoldMine?
All sorts of companies use GoldMine worldwide. If your business or organisation is all about tracking and keeping information about clients or contacts, you need a tool like GoldMine.
4. What's GoldMine used for?
GoldMine is mainly used to store information about your customers, clients and contacts. It's also used to track your activities, manage marketing campaigns and track your sales opportunities.