Conflict Management
Participants: project and team leaders, managers and members of the HR department, managers and all those who need to resolve and prevent conflicts in the work environment
Duration: 1 day (6 hours)
COURSE CONTENT:
Types of conflicts and ways of resolving them
Conflict structure and dynamics
Behavioral styles / skills for conflict prevention
Behavioral styles in conflict
Conflict resolution approaches and techniques
Communication skills in conflict situations
The skill of giving feedback