Conflict Management
Attendess: Project and team managers, managers and members of the HR department, managers and all those who need to resolve and prevent conflicts in the work environment
Duration: 1 day (6 hours)
COURSE CONTENT:
- Types of conflicts and ways to resolve them
- Structure and dynamics of conflicts
- Behavioral styles/conflict prevention skills
- Behavioral styles in conflict
- Approaches and techniques of conflict resolution
- Communication skills in conflict situations
- The skill of giving feedback